+ 6. Returns / Refunds / Cancel my order

What is your refund policy?

If you would like to return your set for a refund, please contact Practica within 7 days of receiving the set to initiate the refund process. Refunds can only be processed if the set and all elements (games / toys / writing material etc…) within the set are in their original UNOPENED packaging.
We reserve the right to charge a 10% (of the purchase price) administration fee for processing the refund. In addition, courier charges will be added for the pick up and return of the set.
A refund will only be processed once the returned set is inspected by Practica and deemed to be in the original condition delivered (set box and elements packaged within the set).

There are defective or damaged items in my set.
We will replace any defective or damaged item within the set, free of charge, once we have established (photos) the defect or damage as fact when contacting the buyer, either via phone or email.

Cancel my order
Please contact us as soon as possible, either calling 083 380 8553 or email, hennie@practicaprogram.co.za. If the order has been shipped, you will be liable for the shipping costs.

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